Policies & FAQ

 

Return policy

Due to the nature of our subscription boxes we cannot offer refunds on payments that have already been processed. However, if you received a damaged or defective item, please e-mail us at info@gatheredcollection.ca and we'll be happy to work with you to make it right.

 

Shipping

Free Local Pickup

Shipping is $15 per box across Canada. If In the uS please email us prior to ordering.

This Privacy Policy governs the manner in which Gathered - a Boxed Collection collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://gatheredcollection.ca website (“Site”). This privacy policy applies to the Site and all products and services offered by Gathered -a Boxed Collection

Privacy Policy

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, respond to a survey, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Gathered - a Boxed Collection may collect and use Users personal information for the following purposes:

  • To run and operate our Site. We may need your information display content on the Site correctly.
  • To improve customer service. Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience. We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site. We may use feedback you provide to improve our products and services.
  • To process payments. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To run a promotion, contest, survey or other Site feature.
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Gathered - a Boxed Collection has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By accessing, browsing or using this Site, you acknowledge that you have read, understood and agreed to be bound by these Terms and Conditions and by the Gathered - a Boxed Collection Privacy Policy. If you do not agree to these Terms, you should not use or access this Site. Gathered - a Boxed Collection reserves the right to revise these Terms at any time by updating this posting. You are encouraged to review these Terms each time you use the Site as your use of the site after any posting of changes will constitute your acceptance of the changes. 

In order to access certain services on the Site and/or to make purchases, you will be required to provide specific information. By providing your credit card information, you represent and warrant that you have the legal right to use such credit card and you grant Gathered - a Boxed Collection the right to provide such credit card information to third parties for purposes of facilitating the completion of transactions initiated by you. Any password provided should be safeguarded at all times. You are responsible for the security of your password and will be solely liable for any use or unauthorized use of the Site under such password. We may suspend or terminate your access at any time with or without notice. To understand how we use information collected from you, please read the Gathered - a Boxed Collection Privacy Policy. 

Gathered - A Boxed Collection offers various subscription products, including renewable subscriptions. With respect to any subscription subject to automatic renewal, you agree that Gathered - a Boxed Collection may submit periodic charges to your credit card until you provide notice that you wish to terminate your subscription plan. 

You assume all responsibility and risk with respect to your use of this Site. The Site and all content and merchandise available through this site are provided on an “as is” and “as available” basis without warranty of any kind. Specifically, Gathered - a Boxed Collection does not warrant that the information on this site is accurate or reliable or that the functions contained on this site will be uninterrupted or error-free. Furthermore, Gathered - a Boxed Collection does not warrant that this site is free of viruses or other harmful components. Our responsibility is limited to repair, replacement, or refund. 

GATHERED - A BOXED COLLECTION DOES PROVIDE SUBSCRIPTION PRODUCTS THAT CAN BE CONSUMED OR APPLIED TO THE SKIN. HOWEVER, GATHERED - A BOXED COLLECTION DOES NOT REPRESENT OR WARRANT THAT THE NUTRITION, INGREDIENT, ALLERGEN, AND OTHER PRODUCT INFORMATION ON OUR SITE IS ACCURATE OR COMPLETE SINCE THIS INFORMATION IS PROVIDED BY THE PRODUCT MANUFACTURERS OR SUPPLIERS AND ON OCCASION MANUFACTURERS MAY MODIFY THEIR PRODUCTS AND UPDATE THEIR LABELS. FURTHERMORE, GATHERED - A BOXED COLLECTION DOES NOT REPRESENT OR WARRANT THAT PRODUCTS SHIPPED TO CUSTOMERS WILL ALWAYS BE FREE OF SUCH ALLERGEN-INDUCING INGREDIENTS. WE RECOMMEND THAT YOU DO NOT RELY SOLELY ON THE INFORMATION PRESENTED ON OUR SITE AND/OR THE INCLUSION OF SUCH PRODUCTS IN YOUR GATHERED - A BOXED COLLECTION SUBSCRIPTION  AND THAT YOU CONSULT THE PRODUCTS’ LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE A SPECIFIC DIETARY OR ALLERGIC CONCERN OR QUESTION ABOUT A PRODUCT. 

You agree to indemnify, hold harmless, and defend Gathered - a Boxed  Collection and affiliates from any and all claims, liabilities, damages, costs and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the Site, your violation of these Terms or the Privacy Policy, content posted to the Site by you, or your violation of any law or the rights of a third party. 

We control and operate the Site from Canada. We make no representation that materials on the Site are appropriate or available for use outside the  Canada. If you choose to access this Site from outside of Canada, you do so at your own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. 

Any merchandise purchased from our Site will be shipped by a third party carrier. As a result, title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. 


Thank you for reading through these Terms and Conditions. If you have any questions, please reach out to us at info@gatheredcollection.com