Edmonton, Alberta, Canada

PH: 1 (780) 802-2681

       1 (780) 200-8384

info@gatheredcollection.ca

We would love to hear from you!

Frequently Asked Questions

Please read our FAQ before sending us a message.

What is a subscription box?

A subscription box is a recurring delivery of niche products” as per google.

Gathered -a Boxed Collection customers can expect to receive a box of curated and hand-picked items of 3-6 products delivered on or around the 7th, every second month starting in October, December, February etc.

These items are items not generally featured in our online retail store. We pick items based on season, age gender, colors, and items that we feel are exceptional and that will be loved by all.

Do I have to use Paypal?

Yes.  And by using Paypal, we keep all your information safe. When you send a payment using PayPal, we won’t receive sensitive financial information like your credit card or bank account number.  

You can use your credit cards and you will be asked to either log in if you have an existing account or you’ll have to create an account.  But don’t fret, you can simply add an email and a password and continue on with your transaction.  The whole process will take you mere minutes and you can rest assured that your credit card information is fully secured through PayPal.

What exactly happens after ordering?

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Will a box for my sixth month old have the same items as my five-year old?

Yes and No. We curate each box to feature like items that are age specific and relevant to their ability and interests. We have sourced incredible vendors that have products that offer a variety of items to all ages.

They are unique, and not generic, we have strived to source the innovative products and proprietors that are leaders in the baby and child retail markets.

What if I my items do not fit my child?

While we do not do refunds, or offer credits on our orders we can exchange for a ‘like’ item if it is in resalable condition. It must be returned in the same way you received it to receive the exchange. If you reach out to us at info@gatheredcollection.com we will work with you to resolve the matter.

How secure is shopping in the Online Shop? Is my data protected?

Please refer to the question about PayPal for further clarification on the safety of your financial and personal data.

What if we do not like our subscription box?

We do not offer returns or refunds, returns or credits on subscription boxes as this a mystery and that is part of the fun of the subscription box. If you do not want to receive future boxes please reach out to us at info@gatheredcollection.com for assistance in this matter!

What if my box is damaged or missing?

We take the customer service of our products very seriously! In the event of your products being damaged please reach out to us at info@gatheredcollection.com and we will absolutely do everything we can to rectify the matter.

Do I receive an invoice for my order?

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